--- title: How to Create an Account in the Customer Portal description: Learn how to create your Customer Portal account to view support tickets, track progress, and communicate with our team. Step-by-step guide with screenshots. --- [Skip to content](https://knowledge.compliancygroup.com/home/how-to-create-an-account-in-the-customer-portal#main-content) English - United States Show submenu for translations [Submit a Ticket](https://knowledge.compliancygroup.com/home/kb-tickets/new?hsLang=en-us) [Go To Customer Portal](https://help.compliancygroup.com/home?hsLang=en-us) ![Compliancy Group](https://knowledge.compliancygroup.com/hs-fs/hubfs/Compliancy%20Group%20Logo%20Full%20RBG-sized.png?width=300&height=54&name=Compliancy%20Group%20Logo%20Full%20RBG-sized.png) Open main navigation Close main navigation - English - United States Show submenu for translations - [Submit a Ticket](https://knowledge.compliancygroup.com/home/kb-tickets/new) - [Go To Customer Portal](https://help.compliancygroup.com/home) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledge.compliancygroup.com/home?hsLang=en-us) 2. [Getting started](https://knowledge.compliancygroup.com/home/getting-started?hsLang=en-us) # How to Create an Account in the Customer Portal ### **Overview:** The Customer Portal allows you to view your support tickets, track progress, and communicate directly with our support team. Follow the steps below to create your account and get started. ### **Steps to Create Your Account** 1. **Navigate to the Customer Portal** Go to: [https://help.compliancygroup.com/home](https://help.compliancygroup.com/home?hsLang=en-us) ![](https://knowledge.compliancygroup.com/hs-fs/hubfs/image-png.png?width=670&height=270&name=image-png.png) 2. **Select “Register here”** On the sign-in screen, Scroll to the bottom of the page and click "Register here". ![](https://knowledge.compliancygroup.com/hs-fs/hubfs/image-png-1.png?width=670&height=123&name=image-png-1.png) 3. **Enter Your Details** Fill in: - **Email Address** (must match the email we have on file) - **Password** (follow password guidelines shown) *![](https://knowledge.compliancygroup.com/hs-fs/hubfs/image-png-2.png?width=670&height=711&name=image-png-2.png)* 4. **Accept the Terms and Conditions** Check the box to agree to our terms before continuing. 5. **Click “Save Password”** 6. **Verify Your Email Address** Check your inbox for a verification email and click the link provided to confirm your account. ![](https://knowledge.compliancygroup.com/hs-fs/hubfs/image-png-3.png?width=596&height=470&name=image-png-3.png) 7. **Sign In to the Portal** Once verified, return to the portal and log in using your new credentials. ![](https://knowledge.compliancygroup.com/hs-fs/hubfs/image-png-4.png?width=670&height=273&name=image-png-4.png) --- ### **Tips & Troubleshooting** - 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